OST2501 Office Management

Office Management
 
Course Number: OST 2501
Course Title: Office Management
Term: Fall Session 3 (January 23, 2013 - April 23, 2013)
 
Faculty Introduction

Welcome to OST 2501 Office Management. I look forward to working with you throughout the course.

Course Description

This course is a study of the skills needed by the office professional in the workforce. It includes technology, the global economy, increased diversity, teamwork, and the changing skills and nature of work demanded in the workforce. The efficient handling of office matters, such as scheduling appointments, customer/client relations, managing office operations, processing mail and correspondence, communication, e-mail etiquette and effectiveness, coordinating meetings/travel, planning and managing an event budget, and career planning and advancement are covered. http://www.broward.edu/outlines/OST2501.pdf

Required Textbook

Textbook: The Administrative Professional: Technology& amp; Procedures, 14th Edition 2011, Fulton-Calkins, Thomson South-Western Cengage Publishing, ISBN-10: 0-538-73104-4

General Learning Outcomes

Unit 1.0: The student shall explain and demonstrate the changing nature of the office, utilize computer hardware, software, and office equipment.

Unit 2.0: The student shall understand the importance of stress and time management and give techniques for accomplishing this goal.

Unit 3.0: The student shall identify the communication process and communication barriers in our diverse workforce and use effective techniques to improve his/her communication, as well as understand the importance of ethics and how it relates to a company and to the employees.

Unit 4.0: The student shall use good telephone techniques and e-mail etiquette; write effective letters, memos, and business reports; deal with visitors to the office and make effective presentations.
 
Unit 5.0: The student shall be able to plan meetings and conferences, assist in conducting meetings, make travel arrangements using the Internet when possible, and prepare itineraries and expense reports.

Unit 6.0: The student shall be able to describe the office professional's role in handling both incoming and outgoing mail which includes electronic messages; managing electronic, image, and manual documents.

Unit 7.0: The student shall use decision-making skills in the job search process.

Unit 8.0: The student shall use recognize opportunities to fulfill leadership and management roles in the workplace.